Meet the team

The owner and co-founder of Fresh Mechanical, today Anthony uses his skills as our managing director. A typical day sees him working on tenders, designs, and working closely with customers to create competitive offerings and innovations in the HVAC project industry. Anthony regularly works closely with customers, both current and new, and acts as a liaison between them and the in-house Fresh expertise.

Anthony sets the tone and direction of the company. Following his leadership means we’re able to provide our full service, from design and procurement, through to installation to our high quality standards.

Fresh Memories
“I take pride that Fresh now employes over 20 engineers who Fresh has trained from scratch. We invest in our people, training juniors to qualified FGas engineers. Most of the team have been with us since the beginning of their careers.”

His background and long experience as an installation engineer is what led Thomas, and best friend Anthony Evans, to found Fresh Mechanical. That was many years ago. Today Thomas is Fresh’s Operations Director. Along with the day-to-day responsibilities of a company director, Thomas oversees the site-work and quality management, and is the main point of contact for all customers. He wants all customers to know that they can always rely on Fresh.

And with all of this Thomas still finds time to go back to the tools and back to his roots as an installation engineer. He wouldn’t have it any other way.

Fresh Memories
“I’m so proud of the business and of how it’s grown. And I’m so proud of the engineers, many of whom began their careers with us. It’s fulfilling to see them excel as fully trained engineers.”

One of Michelle’s functions is payroll, and without her none of us would get paid. So you can imagine we’re very keen to have her around! She’s the main link between the engineering teams onsite, and the office staff. She takes care of requests from the engineers, while ensuring everyone has the appropriate authorisation for onsite work.

She considers the engineering team her clients, and works hard for them, so they can concentrate on providing excellent installations. Holidays, payroll, expenses and timesheets – these things are critical to the smooth running of the Fresh enterprise. She does all this with a friendly and welcoming smile, all day, everyday.

Fresh memories
“The office dynamic is one of fun and laughter. Everyday is a pleasure to be part of a fantastic team with wonderful beautiful people. On top of that it’s been a pleasure to watch the team succeed and grow over the years.”

At the beating heart of the Fresh office, Emma always knows what’s going on. She provides a vital link between the Fresh directors, the engineers, and the accounts. Emma makes sure projects get completed in a timely fashion, and that costs are correctly allocated.

An expert organiser, Emma has designed and implemented several processes to help Fresh identify projects, track progress, and control costs. She’s also responsible for cost comparisons, and maintains excellent relationships with suppliers and customers.

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“I love that each day is different. Today I’m visiting a client. Tomorrow I’m driving vans for servicing. The next day I’m creating efficiency processes. But in the end, I love that Fresh looks after its people. There’s a real family feel to Fresh.”

Job titles are just a short-hand for something more complex. Perhaps none more so than ‘Accounts Manager’. Really it should be this: intelligence, friendliness and work-ethic combine to build and maintain great relationships with colleagues, suppliers and customers. Really, we couldn’t do what we do without Fliss (Felicity).

Fliss has been in and about the Fresh office since our very beginning. She’s seen us evolve and grow and is an integral part of the team. Along with her colleagues Fliss adds to the happy, usually laughter-filled office atmosphere.

Fresh memories
We’ve always had a customer-first and can-do attitude. In the early days of Fresh I got press-ganged into pitching in over a weekend. I spent both days lagging pipework and clearing the site for our installation. It was very different to what was then my day job!

Ben’s role as project manager comes with two main areas of responsibility, both equally important to Fresh. As a designer of heating, ventilation and air conditioning (HVAC) systems Ben’s involvement comes right at the start of projects. Designing the perfect system for a customer is a specialist job, and Ben’s experience spans many years.

But Ben’s involvement doesn’t end there, as his other responsibility is as project manager. So from the beginning of HVAC design and installation, to the end, you’ll find Ben keeping everything on track.

Fresh memories
“I’ve worked for loads of great, and well known companies over my years at Fresh. Even so our installation for Aston Martin sticks out. It was great fun to watch the Aston Martin test drivers put new cars through their paces at the test-track.”

In terms of providing top-quality HVAC installations and excellent customer service, Matt is simply in a league of his own. A stalwart member of the Fresh team, his invaluable contribution includes a can-do, lead by example attitude; a truly thorough understanding of HVAC engineering; and a passion for passing his knowledge on to the younger generation. That’s what Matt brings to Fresh, and that’s why his colleagues and customers all rate him so highly. He’s proud to be a tradesman, and we’re proud to have him on the team.

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“I recall doing an install for Chester Zoo. They’re a huge organisation, with a million things to do every day. We were there to keep staff and animals comfortable. Just another day at the office? Well, no. It’s different with a gang of warthogs watching you work!”

Matt always takes special care to consider the aesthetics of an installation. It should be neat and tidy, and look as though it belongs. Top-to-bottom quality and care, that’s Matt’s way. For Matt, the customer’s experience is everything.

The right equipment for the customer’s HVAC requirements, the quality of the installation, the improvement in the customer’s comfort – yes, all this is important. But for true customer satisfaction the difference is in the detail. Matt consistently goes above and beyond to help our customers on their installation day.

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“I’ve many happy memories. I remember learning about car engines from a collector, while I was installing a unit. We both sat in his loft the whole time. My favourite would be the expenses paid trip to Twickenham to watch England play.”

For Michael, customer satisfaction is all important. Happy customers lead to great word of mouth recommendations, which leads to more work. That culture runs through Fresh and as a senior engineer, Michael’s a big part of that. So how does he do it? By keeping jobs on schedule and delivering them on time. By making sure each job is completed to the highest possible standard. And by making the customer’s life easier.

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“Some things you never forget. I installed an AC unit for the parents of a friend. It was funny because their home was full of embarrassing photos from when they were young.

“My favourite job was working for Warner Bros., and getting to see behind the scenes at the Harry Potter Studio Tour.”

If there’s one thing about this job that Jack loves, it’s sharing his knowledge with customers, and other engineers. It’s normal for customers to have questions, and having somebody so knowledgeable to answer them is great comfort. They can then select and buy the perfect system for themselves, and do so with confidence. After that it’s just the small matter of providing a top-notch installation of the highest possible standard.

Fortunately Jack’s also an expert installation engineer, so we’ve got that covered.

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“I’ve had some very interesting, and fun, experiences working for Fresh. You’d be surprised about all the places we get to visit. I work all over the country so I’ve seen places I didn’t know existed.

“And I occasionally get more than a glimpse of how everything works behind the scenes, like the Warner Bros. Harry Potter Studio Tour, and Aston Martin’s test track.”

Luke brings a positivity and friendly attitude to every project. He rates the first time he performed a full installation as a qualified engineer as his favourite moment working for Fresh. It’s Luke’s goal to make sure that customers are well-informed and happy throughout the project. Luke’s happy to take the time to make sure that their questions are answered, they have the help they need, and that they know what to expect during the installation.

Fresh memories
“The Fresh team is very close-knit, we’re much more like friends than colleagues. I especially like our social outings, like the Christmas parties where everyone gets together in one place.”

Luke is a friendly guy, who likes to keep customers well informed about their installation. What goes where? Why? How does it work? He’ll happily answer all the frequently asked questions, and some less than frequent too. He does this for customers, while continuing to work away, efficiently and neatly to keep the project on schedule.

Luke was trained in-house by our very own senior engineers. He continues to learn and grow, as do we all, and we see great things in his future.

Fresh memories
“Along with many of the lads, I really enjoyed a peek behind the scenes at the Harry Potter Studio Tour.”

Jordan believes that good communication is the best way to get great outcomes. And so he talks to his customers before, during and after each installation. This is the way he keeps the job running smoothly, keeps the project on schedule, and ensures the HVAC project is installed to their specification.

Trained to a high professional standard by Fresh senior engineers, Jordan has proved himself many times, and is an integral part of the engineering team.

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“The whole team gets on so well, and we get well looked after too, with social events being the highlight of the year. As for work, I loved being a part of the Project Jupiter team, it was a big project, and a good cause.”

Dom takes real pride in the neatness of his installations. Ask him why and he’ll tell you: it’s because an installation that is pleasing to the eye eventually fades from notice, blending into the building itself. It’s also because it’s much easier to maintain, saving time and money for us, and the customer.

Dom is knowledgeable, a well-trained HVAC installation engineer, and a highly valued member of the Fresh team.

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“Two favourite memories spring to mind. We had a day out to Twickenham and saw England play. And I worked at Jaguar Land Rover, and got to see the workshop and test track.”

Devon’s aim for every customer is to make sure that they’re happy throughout the entire installation. Whether it’s someone’s home, or a big corporate project, he knows how he’d like an AC installation to look in his own home. He keeps this in mind while working. Devon’s a self-confessed clean freak and perfectionist who wants everything just so. That’s what he brings to all his customers.

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“Sometimes on a Friday, when we’ve been able to finish early, everyone starts to appear at the office, one at a time. For me that’s team bonding time. It makes us feel more like a family than colleagues, and I love that about Fresh.

“My favourite moments come meeting clients after completion, and being told how happy they are and how good of a job I’ve done. The appreciation means a lot to me when everyone is happy.”