For Michael, customer satisfaction is all important. Happy customers lead to great word of mouth recommendations, which leads to more work. That culture runs through Fresh and as a senior engineer, Michael’s a big part of that. So how does he do it? By keeping jobs on schedule and delivering them on time. By making sure each job is completed to the highest possible standard. And by making the customer’s life easier.

Fresh memories
“Some things you never forget. I installed an AC unit for the parents of a friend. It was funny because their home was full of embarrassing photos from when they were young.

“My favourite job was working for Warner Bros., and getting to see behind the scenes at the Harry Potter Studio Tour.”